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info@greensoulyoga.com

Envíos y devoluciones

 

Shipping Information

 

Spain (peninsula), Portugal (peninsula), Andorra.

Express Shipping 24h:

  • Free for purchases greater than or equal to €50.
  • €3.99 for purchases under €50.

Your order will be prepared and shipped within 24 hours on business days, or the next business day after order confirmation.

The order will be delivered within 24 hours from the departure of our facilities.

 

Balearics.

Express Shipping 24-72h (Mallorca and Ibiza), 48-96h (Menorca and Formentera):

  • Free for purchases greater than or equal to €100.
  • €8.99 for purchases under €100.

Your order will be prepared and shipped within 24 hours on business days, or the next business day after order confirmation.

The order will be delivered in 24-72 hours or 48-96 working hours depending on the island of destination from the time it leaves our facilities.

 

Canary Islands, Ceuta, Melilla.

3-7 business days (major islands), 4-9 business days (minor islands):

  • Free for purchases greater than or equal to €120.
  • €9.99 for purchases under €120.

Your order will be prepared and shipped within 24 hours on business days, or the next business day after order confirmation.

The order will be delivered in 3-7 business days or 4-9 business days depending on the island of destination from the time it leaves our facilities.

 

European Union

Zone 1 (France): 2-3 working days.

  • Free for purchases greater than or equal to €200.
  • €14.99 for purchases under €200.

Zone 2 (Germany, Belgium, Italy, Luxembourg, the Netherlands): 3-4 business days.

  • Free for purchases greater than or equal to €200.
  • €19.99 for purchases under €200.

Zone 3 (Austria, Denmark, United Kingdom): 4-5 business days.

  • Free for purchases greater than or equal to €200.
  • €24.99 for purchases under €200.

 

Your order will be prepared and shipped within 24 hours on business days, or the next business day after order confirmation.

The order will be delivered within the specified periods counting from the time it leaves our facilities.

Our shipments are made from the peninsula. The costs derived from customs in destinations where an inspection may take place are not included and you must pay them if necessary.

 

Returns & Exchanges

You will have the right to change or return the order placed without giving a reason, for a period of thirty (30) calendar days from the correct receipt of the product. You can send us the entire order or, if you prefer, any of the products that make up the total order, without any penalty and without the need to indicate the reasons. The products must be returned unused and in the same conditions in which they were received, with their labels, packaging and total package content.

The consumer and user must bear the cost of transportation for the change or return, whether they return the order completely or decide to return only some of the products in the order. In the event that the return is due to a manufacturing fault that compromises the functionality of the product, the transportation costs of the return will be fully covered by Green Soul Yoga.

To formalize the change or return, you must write us an email to pedidos@greensoulyoga.com, indicating the details of the order to be returned. Once this is done, we will indicate the instructions to send it to us.

At the time we receive the order and verify that it is in perfect condition, we will proceed to return the full amount of the merchandise by the same payment method by which the purchase was made, or to process the exchange for another product if it were of a change.

 

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